Privacy Policy

SHIRAIWA K.K. (“Company”) hereby stipulates as follows its privacy policy (“Policy”) regarding the handling of User personal information in the service provided through the Company’s website (“Service”).


Article 1. Compliance with Relevant Laws, Regulations and Guidelines

In handling personal information (defined in Article 2), the Company will comply with the Act on the Protection of Personal Information (Law No. 57 of 2003) (as amended; “Act”) and other relevant laws and regulations, the guidelines set forth by the Personal Information Protection Commission and other government ministries and agencies, and industry guidelines etc.


Article 2. Personal Information

For the purposes of this Policy, “personal information” means “personal information” as set forth in Article 2, Paragraph 1 of the Act, such information relating to living individuals which can be used to identify a specific individual by name, date of birth, address, phone number, contact information and other information contained therein, and information that includes individual identification codes.


Article 3. Personal Information Collection Method

When Users perform Use Registration, the Company may ask Users for their name, date of birth, address, phone number, email address, bank account number, credit card number and other personal information.


Article 4. Purposes of Personal Information Collection and Use 

The Company collects and uses personal information for the following purposes.

・To provide or operate product shipments and other Company services;

・To send Company catalogs, direct mail and samples etc., furnish via email etc. information pertaining to new products, services and campaigns etc., and otherwise conduct Company sales activities;

・To respond to inquiries from Users (including identity confirmation);

・To make announcements pertaining to maintenance, announcements regarding important matters and otherwise communicate with Users as necessary;

・To identify Users who have breached the Terms of Use or Users who seek to use the Service for unauthorized or inappropriate purposes, and to deny use by such Users;

・To enable Users to view their own registered information or to effect the disclosure, Correction etc. or suspension of use set forth in Article 7 through Article 9;

・To prepare statistical materials in which Users are classified by attribute (age, address etc.); and

・For purposes incidental to the foregoing purposes of use.


Article 5. Change to Purposes of Use

1)The Company shall change the purposes of use of personal information if and only if the purposes of use after the change are reasonably found to have relevance to the purposes of use prior to the change.

2)If the purposes of use have been changed, pursuant to the provisions of Article 10, the Company will notify Users of the purposes after the change, or make an announcement to that effect on its website.


Article 6. Provision of Personal Information to Third Parties 

1)Except for the cases set forth below and cases where allowed under laws and regulations, the Company will not provide personal information to a third party without the prior consent of the User.

・A case where such provision is necessary for the protection of a person’s life, physical well-being, or property, and obtaining the User’s consent would be difficult;

・A case where such provision is particularly needed for improvement of public health or promotion of healthy development of children, and obtaining the User’s consent would be difficult; and

・A case where such provision is necessary to cooperate in the execution of administrative work stipulated by laws and regulations by a national government agency or local public entity or a person engaged to act on behalf of the foregoing, and obtaining the User’s consent may interfere with the execution of such work.

2)In the following cases, the recipient of the relevant information will not fall under a third party in application of the preceding paragraph.

・A case where the Company entrusts the handling of personal information in whole or in part to the extent necessary for achieving the purposes of use; and

・A case where personal information is provided in conjunction with business transfer due to a merger or other event.


Article 7. Disclosure of Personal Information

1)When a User makes a request to the point of contact provided in Article 11 for disclosure of personal information, the Company will without delay disclose such information to the User requesting disclosure (“Disclosure Requester”) by delivery of documents or in any other manner agreed to by the Disclosure Requester; provided, however, that such information may not be disclosed in whole or in part if disclosure falls under any of the following cases. A charge of 1,000 yen per case will be incurred for disclosure of personal information.

・A case where such disclosure is likely to harm the life, physical well-being, property or other rights or interests of the Disclosure Requester or a third party;

・A case where disclosure is likely to significantly impede the Company’s proper performance of its operations; and

・Other cases where disclosure would be in violation of laws or regulations.

2)If the Company decides that it will not disclose, in whole or in part, personal information pertaining to a request pursuant to the preceding paragraph, or if such personal information does not exist, the Company will notify the Disclosure Requester to that effect without delay.

3)Notwithstanding the preceding paragraph, in principle, information other than personal information (including without limitation history information and characteristic information) will not be disclosed.


Article 8. Corrections to and Deletion of Personal Information

1)If a User’s personal information possessed by the Company is incorrect, the User may make a request to the Company via the point of contact provided in Article 11 to correct or make an addition to or deletion of such personal information (“Correction etc.”).

2)If, upon receiving a request of the preceding paragraph from a User requesting Correction etc., the Company determines that a response to such request is required, unless other laws or regulations specify particular procedures for Correction etc. of such content, the Company will without delay conduct a necessary investigation to the extent reasonable, and based on the results thereof, will perform Correction etc. of such personal information.

3)If the Company performs Correction etc. pursuant to the preceding paragraph, or if the Company decides against making Correction etc., the Company will without delay notify the User who requested Correction etc. to that effect.


Article 9. Suspension etc. of Use of Personal Information

1)When a User makes a request to the point of contact provided in Article 11 for suspension of use of or deletion of personal information (“Suspension of Use etc.”) on the grounds that such personal information is being handled beyond the scope of the purposes of use set forth in Article 4 or was obtained in violation of Article 17 of the Act, the Company will without delay conduct a necessary investigation to the extent reasonable.

2)If the Company, based on the results of the investigation of the preceding paragraph, determines that the request has merit, the Company will without delay perform Suspension of Use etc. of said personal information to the extent necessary to correct such violation.

3)If the Company has performed Suspension of Use etc. pursuant to the preceding paragraph, or decides against Suspension of Use etc., the Company will without delay notify the User who requested Suspension of Use etc. to that effect.

4)Notwithstanding Paragraph 2, if Suspension of Use etc. will require a large expenditure of funds or if it is otherwise difficult to perform Suspension of Use etc., and an alternate measure can be taken to protect the rights and interests of the User who requested Suspension of Use etc., such alternative measure will be taken.


Article 10. Policy Revision

1)The Company may revise this Policy without notifying Users, except where stipulated otherwise under laws and regulations or this Policy.

2)When the Company revises the Policy, the Company will announce the implementation date and content of the revised Policy on its website or through another appropriate method, or will notify Users to that effect.


Article 11. Inquiries

Any inquiries regarding this Policy should be made to the point of contact below.


Address: Higashiiwase-machi, Toyama-shi, Toyama Prefecture 

Company: Shiraiwa K.K.

Email address:


Article 12. Language

The language of this Policy shall be Japanese. If an English translation is prepared as a reference, the English version shall have no effect.