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Refund Policy

Return of Goods

The Company will handle returns, exchanges of Goods and order cancellations from Users in accordance with the following conditions.

1)Cancellations and change (cancelling the Order, etc.) for User’s own reasons

The Company will accept cancellations of Goods and changes for other goods as long as the Company receive application for cancellations or changes from Users before Goods have not yet been shipped.

2)Returns and exchanges of Goods due to negligence etc. on the part of the Company or shipping carriers (mistaken delivery, damage to bottles or packaging, poor quality, etc.)

The Company will accept returns of and exchange for Goods as long as the Company receive application for returns or exchanges from Users within 14 days from the day the Goods arrive. In this case, shipping fees shall be paid by the Company (including product shipment and pickup costs)


Company: Shiraiwa K.K.

Address: 178 Shiraiwa, Tateyama Town, Toyama 930-3224

Telephone number: +81(76)-405-9185

Email address: info@iwa-sake.jp